Would you like to be given half baked information or not the whole truth by loan officers while applying for short term loans in UK? Would you want to be spoken to rudely by a collections agent when you have an impending repayment? Would you like to be left on your own when you cannot really understand everything in an application form, about the approval process or why you have been charged some money while the loan amount was disbursed?
The answers are obvious. But to ensure that you don’t experience any such unpleasant realities, which are very common by the way, is to find out if a lender has impeccable customer service. Here are some tips to help you compare the customer service of different lenders offering smart loans in UK.
Any company that has too excited people in the department attending to customer queries is not a good sign. When you ask for a loan, it is the company that takes the risk. The staff should be courteous and professional but they shouldn’t be ecstatic because it is you asking for money and not them.
Any customer service representative repeatedly assuring you how great it is that you have applied and that you can be certain you will get the loan, is again not a great sign. There are plenty of details that must be worked out and the literature must be studied, from the clauses to the assessment of eligibility. There is no way any customer service representative can completely assure you that you will get the loan.
Look out for promises that the lenders simply don’t wish to and cannot pragmatically deliver upon. Approval in minutes, that is hard. Any loan amount you wish, that is harder. Rates lower than banks, which is not possible with unsecured loans.